Final assessment

Assessment test

Assessment test

1

Please reserve 20-40 minutes for the test:
The test consists of 40 questions divided into four sections, with each section recommended to be completed in up to 10 minutes. On average, it will take you between 20 to 40 minutes to finish the entire assessment
2

Refresh your knowledge:
The assessment test questions will cover key course topics: Focus, Time Management and Delegation, Motivation, Providing Feedback, Leadership Dynamics, Dealing with Difficult People, Friendly Alignment Moments, Firm and Fair

Assessment: part 1 of 4

1. You are managing a retail store and have noticed that your team is frequently distracted by minor tasks, leading to decreased productivity

A) Increase the number of minor tasks to improve efficiency

B) Hold a team meeting to refocus on the main objectives and eliminate unnecessary distractions

C) Let the team continue as they are since minor tasks are part of the job

D) Assign all minor tasks to one team member and let the others focus on major objectives

2. One of your team members is consistently missing their KPIs and seems unaligned with the team's vision

A) Terminate the employee for poor performance

B) Have a one-on-one discussion to understand their personal goals and align them with the teams vision

C) Reassign their tasks to other team members

D) Reduce their workload to lessen the pressure

3. Your team seems demotivated and less engaged, which is affecting their performance

A) Offer a one-time bonus to boost morale temporarily.

B) Communicate the importance of their work and align it with their personal values and goals.

C) Ignore the issue and focus solely on meeting KPIs.

D) Replace the demotivated employees with new hires

4. There are frequent misunderstandings and miscommunications within your team, causing delays and errors in projects

A) Implement a strict communication protocol and regularly review its effectiveness.

B) Allow the team to handle communication as they see fit.

C) Hold weekly meetings to discuss only critical issues.

D) Use email for all communications to ensure a written record

5. Customer feedback indicates dissatisfaction with the service experience at your store

A) Ignore the feedback and continue with the current service approach.

B) Analyze the feedback and train your team to improve customer interaction skills.

C) Offer discounts to dissatisfied customers without addressing the root cause.

D) Focus on improving the store’s aesthetics to distract from service issues

6. Which activity was described as a hidden time waster in this course?

A) Social media

B) Addressing client complaints

C) Multitasking

D) Attending meetings

7. What is the suggested solution for managing time effectively, particularly when handling multiple tasks?

A) Use a to-do list

B) Ignore non-urgent tasks

C) Time blocks

D) Habit stacking

8. What is 'habit stacking'?

A) Completing similar tasks consecutively

B) Combining habits that can be done together without interruption

C) Prioritizing habits based on importance

D) Replacing old habits with new ones

9. What is the purpose of delegation as described in the lesson?

A) To reduce the managers workload

B) To help team members grow and develop skills

C) To complete tasks faster

D) All of the above

10. When thinking about delegation, what should be included in the delegation template or structure of delegation to ensure successful implementation?

A) Task explanation, resources, timing, and emergency plans

B) Notes from the conversation you had with your team member

C) A brief task explanation and the team member responsible

D) Task explanation and expected outcomes

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