Final assessment: part 3

21. What should you avoid when giving feedback to avoid resistance from the team member?

A) Speaking about the person’s personality

B) Focusing on the impact

C) Using relaxed body language

D) Asking for the team members opinion

22. Why is it important to focus on the impact when giving feedback?

A) To avoid arguments and defensiveness

B) To make the feedback less personal

C) To ensure the feedback is professional and objective

D) All of the above

23. What is the correct approach when a team member becomes argumentative during feedback?

A) Confront them aggressively to assert dominance

B) Argue back to prove your point

C) Stay calm and bring the conversation back to the impact

D) Avoid giving feedback altogether

24. How should you respond to a team member displaying child behavior during feedback?

A) Match their behavior and react emotionally

B) Ignore their behavior and continue with the feedback

C) Stay calm, show understanding, and focus on the impact

D) End the feedback session immediately

25. What is a common mistake managers make when giving feedback?

A) Being specific about the situation and behavior

B) Speaking in general terms like you’re always late

C) Maintaining eye contact and positive body language

D) Encouraging self-evaluation from the team member

26. Which of the following is an example of child energy behavior?

A) Using over simplified language in communication

B) Not keeping up to date with boutique communication

C) Saying, Why me? or You’re not fair

D) Refusing to work with colleagues on a project

27. What technique does the lesson suggest using when dealing with criers or victims?

A) Broken record technique

B) Avoidance technique

C) Aggressive confrontation

D) Distraction technique

28. How should you respond when a challenging team member gives excuses?

A) Remind them of all the mistakes they made

B) Sympathize without addressing the issue

C) Show empathy and refocus on the goals

D) Confront them about their excuses

29. What is a positive outcome of triggering a challenging team member?

A) It creates resistance that can lead to alignment

B) It makes them feel inferior

C) It causes them to quit

D) It will give you a sense of power and authority

30. Why should managers sometimes welcome challenges?

A) Because challenges are rare and should be embraced

B) Because they offer an opportunity for growth and development

C) Because they are easy to overcome

D) Because they prevent boredom