For store managers, deputy managers and executives
duration: 1.5-3 month
Train luxury retail leaders to deliver exceptional customer experiences through understanding luxury attitudes, mastering body language, enhancing client interactions, and effectively handling objections to optimize clienteling and close sales
Program
1: Introduction
2: Offering the Luxury Experience
3: The 4 attitudes of Luxury
4: The Luxury Body Language
5: Who is a good Guide?
6: 6 Things to remember about greetings
7: How do you behave under pressure?
8: How to understand your customers
9: Get clients talking
10: Expectations of luxury clients
11: Storytelling
12: Handling Objections
13: How to close
14: Clienteling
How the training works
1
Learning a topic
Video lectures, workshops with case studies, and quizzes to consolidate knowledge
2
Finish tasks
Go at your own pace and receive feedback
3
Interact with a mentor
Consolidate knowledge and correct errors
4
Unlock a new lecture
After completing and reviewing all tasks in the current block
Course Diploma
Graduates receive a certificate of successful completion of the course "Leadership Transformative Strategies"