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Mastering Clienteling Excellence in Luxury Retail
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Creator of the course
Kais Badran
For store managers, deputy managers and executives
duration: 3-6 weeks
Develop luxury retail managers and directors to excel in personalized client engagement, decode customer cues, align products with client personas, and implement advanced engagement strategies, culminating in a comprehensive evaluation and certification
Program
1: Introduction to Personalized Client Engagement
2: Decoding Client Signals
3: Aligning Products with Personas
4: Scenario Simulation - Vacation Planning
5: Advanced Engagement Strategies
6: Final Evaluation and Certification
How the training works
1
Learning a topic
Video lectures, workshops with case studies, and quizzes to consolidate knowledge
2
Finish tasks
Go at your own pace and receive feedback
3
Interact with a mentor
Consolidate knowledge and correct errors
4
Unlock a new lecture
After completing and reviewing all tasks in the current block
Course Diploma
Graduates receive a certificate of successful completion of the course "Leadership Transformative Strategies"
