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Emotional Intelligence
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Creator of the course
Kais Badran
For store managers, deputy managers and executives
duration: 3-6 weeks
Participants can expect to cultivate a heightened self-awareness, enabling them to better understand their own emotions and reactions. They will develop advanced interpersonal skills, learning to empathize with others and build stronger, more collaborative relationships. They will enhance their decision-making prowess by integrating emotional insights with strategic thinking, fostering a more resilient and effective leadership approach.
Program
1. Introduction to Emotional Intelligence and the importance of EI in leadership roles
2. Components of EI: self-awareness, self-regulation, empathy, social skills, motivation.
3. Self-Awareness - Assessing personal emotions and triggers.
4. Techniques for recognizing and managing emotional states.
5. Self-Regulation - Strategies for controlling impulses and maintaining composure.
6. Tools for managing stress and handling pressure situations effectively.
7. Empathy and Social Skills towards customers, colleagues, and team members.
8. Improving communication skills and active listening techniques.
9. Understanding intrinsic and extrinsic motivators.
10. Leadership Applications of Emotional Intelligence
11. Integrating emotional intelligence into decision-making processes.
12. Leading by example and inspiring team members through emotional intelligence.
13. Soliciting feedback on emotional intelligence application.
14. Developing personalized action plans for ongoing growth.
How the training works
1
Learning a topic
Video lectures, workshops with case studies, and quizzes to consolidate knowledge
2
Finish tasks
Go at your own pace and receive feedback
3
Interact with a mentor
Consolidate knowledge and correct errors
4
Unlock a new lecture
After completing and reviewing all tasks in the current block
Course Diploma
Graduates receive a certificate of successful completion of the course "Leadership Transformative Strategies"
