Session 8: Tough situations
Key higlights
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Giving feedback can be challenging, especially when team members react emotionally or defensively. To handle this, use the SBI approach (Situation, Behavior, Impact) to focus on observable facts and the impact of actions rather than personal judgments.
The first level is to stay calm and relaxed, avoiding emotional responses.
The second level is to focus on the business impact, keeping the conversation constructive and improvement-oriented.
The first level is to stay calm and relaxed, avoiding emotional responses.
The second level is to focus on the business impact, keeping the conversation constructive and improvement-oriented.
