As managers, you have to be able to deal with difficult situations and give constructive feedback using the SBI model. Your goal when dealing with tough situations is to have constructive conversations with your team members and to help them understand the impact of their behavior in order to enable them to foster a positive and collaborative work environment

Read the 2 situations given below (attached in the Word file). Your goal is to provide feedback in each of the situations using the SBI model and discuss alternative approaches or improvements