SBI model: Situation, Behavior, Impact. Addressing the challenge of when and how to deliver feedback, the lesson emphasizes the right of a manager to intervene and provide immediate corrective feedback in professional terms, focusing on the situation and behavior rather than personal criticism.

It introduces the concept of "mini sandwiches" for feedback—combining positive and corrective feedback authentically. The importance of respectful feedback, delivered privately and focused on specific incidents, is highlighted to encourage self-evaluation and clear communication of expectations for improvement