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Lesson 9
Quiz
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According to the lecture, what should be the initial step when dealing with challenging people?
Ignoring them
Well tried, but there's a slightly better option
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Identifying and listing the challenging individuals
Hooray! This is the correct answer
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Punishing them
Well tried, but there's a slightly better option
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What should you do if a team member continues to make excuses after the first attempt to redirect them?
Keep repeating the required performance and show understanding
Hooray! This is the correct answer
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Give up and let them continue
Nope. Be more careful
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Escalate the issue to higher management
Nope. Be more careful
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What is the goal of repeatedly stating what you want to achieve to a challenging team member?
To make them feel guilty
Well tried, but there's a slightly better option
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To get them to eventually ask for suggestions on how to improve
Right! That's good approach
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To make them quit
Well tried, but there's a slightly better option
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You should brush up on the material a little more. You can take the test again, or
continue the lesson.
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